What we collect, why we collect it, and how your information moves between you, Growverz and the partners you subscribe to.
Last updated: 11 August 2026
Growverz Wardrobe is a marketplace that connects customers with independent partners who sell formal clothing and accessories. Growverz provides the storefront, order tracking, payment verification workflow and support layer. Partners prepare and deliver the products, and see the delivery name, phone and address you give at checkout.
This policy explains what information we handle when you browse the marketplace, create an account, place an order or contact support.
We only collect what is needed to run your account and your orders.
Growverz is not a payment processor. Payments are sent directly to the partner's own bKash, Nagad or Pathao Pay account, so we never receive or store your PIN, wallet credentials, full card numbers or banking passwords. We only store the Transaction ID and the details you choose to submit as proof of payment.
When you place an order, the partner selling that product can see the information they need to deliver it: your name, delivery phone and address, the size and colour you chose, the payment proof you submitted, the acquisition source of the order and any messages you send them.
Partners can only see data connected to their own products. They cannot see your other orders, your other partners or your platform-wide history.
To keep both sides protected, messages between customers and partners are screened automatically. Phone numbers, emails, links and social handles may be hidden, and messages that appear to move a transaction off the platform can be flagged for review. Authorised Growverz staff can read these threads to investigate disputes, fraud and abuse. Please do not share sensitive personal information in chat.
We share data with the service providers that make the platform work — hosting, database and storage, authentication, email delivery and the AI service used to read Transaction ID screenshots you upload for verification. These providers act on our instructions.
We may also disclose information where we are required to do so by law, or to protect the rights, safety and property of our customers, our partners or Growverz.
We do not sell your personal information.
Account, order and settlement records are kept for as long as your account is active and afterwards where we need them for accounting, dispute resolution, fraud prevention or legal reasons. Screenshots submitted only for payment verification are kept temporarily and removed once the payment has been reviewed.
Access to data is restricted by role. Customers can only reach their own records, partners only their own customers and orders, and administrative actions are logged. Data is transmitted over encrypted connections. No system is perfect, so please use a strong, unique password and tell us immediately if you think your account has been accessed by someone else.
Growverz Wardrobe is not intended for children under 13, and we do not knowingly create accounts for them. If you believe a child has an account with us, contact us and we will remove it.
We may update this policy as the platform evolves. When we make a significant change we will update the date below and, where appropriate, notify you in your dashboard.
For any privacy question, data request or complaint, reach the Growverz team through the contact page or open a support ticket from your dashboard.
A note on payments
Always pay the partner using the number shown at checkout, and keep the conversation inside Growverz. If anyone asks you to pay elsewhere, report it to us.
